Beamaze · FORGIA

FORGIA Support

Help with the app, your credits and your account.

Purchases and billing

Subscriptions and credit packs are sold through the app store on your device — the Apple App Store on iPhone and iPad, and Google Play on Android. Beamaze does not process these payments and never sees your card details. The store you bought from takes the payment, and its own rules decide cancellations and refunds, so those requests go to that store rather than to us.

iPhone and iPad (Apple App Store)

• Cancel a subscription: on your iPhone or iPad, open Settings → your name → Subscriptions → FORGIA, or visit apps.apple.com/account/subscriptions. Cancelling stops the next renewal; the period you have paid for continues.
• Request a refund: through Apple at reportaproblem.apple.com. Apple decides refund requests under its own policies.

Android (Google Play)

• Cancel a subscription: Google Play → Payments & subscriptions. Cancelling stops the next renewal; the period you have paid for continues.
• Request a refund: through Google Play, under that store's refund rules.

A purchase did not arrive

Open FORGIA and use Settings → Restore purchases. If credits still do not appear, email us with the order number from your receipt and we will look at the record.

Credits included with a subscription are that period's allowance and do not carry over. Credits bought as a one-time pack do not expire.

Generation problems

• A render failed. The credits reserved for it are returned automatically. If a failed render was charged, email us.
• The render does not look like my car. Results improve a lot with a clear, well-lit photograph of the whole vehicle at an angle. Adding more angles to a car in the garage gives the renderer more to work from.
• My car was identified wrongly. Every field on the confirm screen can be corrected before you save, and identification can be skipped entirely — the photograph is what the render is anchored to either way.
• Renders are slow or unavailable. FORGIA depends on third-party AI services and is affected when they are busy. Trying again a little later usually works.

Account and data

• Delete your account: in the app, Settings → Delete account. This deletes your account and its data from our servers, removes your sign-in record, and clears FORGIA's garage from that device. (Settings → Privacy & data → Delete everything only clears the device and keeps your account.)
• What is kept: records of purchases and credit changes are retained — they are how a refund or a card dispute gets resolved, and tax rules require them. They contain no photographs or builds. The Privacy Policy sets out the detail.
• A copy of your data: email us and we will put it together.

Reporting a problem with content

If you believe a generated image infringes your rights, or you have found content that should not be there, email us with the detail and we will act on it.